Refund Policy

Last Updated: February 24, 2026

1. Satisfaction Guarantee

At castplustv, we want you to be completely satisfied with our service. That's why we offer a 36-hour free trial before you purchase a subscription. We highly recommend using the trial to test compatibility with your device and internet speed.

2. Eligibility for Refund

Refunds are considered on a case-by-case basis. You may be eligible for a refund within the first 7 days of your subscription if:

• The service is technically non-functional on our end for more than 24 consecutive hours.
• We are unable to resolve a critical technical issue within 48 hours of your report.

3. Non-Refundable Situations

We do not issue refunds for:

• Slow internet connection on the user's end (please use our Speed Test tool).
• Temporary channel maintenance or updates.
• Changes in your personal preferences or lack of use.
• Issues caused by ISP throttling (we recommend using a VPN).

4. How to Request a Refund

To request a refund, please contact our support team via WhatsApp or email with your order details and the reason for your request.